Retail Theft

Everything a loss-prevention team does, minus the payroll

One box, your existing cameras, and a system that watches, alerts, records, proves and remembers. Every feature below is included in every tier.

The Retail Theft box: a small black unit with an amber status light, on a shelf in a store back office

THE BOX · FITS ON A SHELF · HANDLES 32 CAMERAS

Detection

What the AI watches for, on every camera, all day.

Concealment gestures

The core theft signal: items moved into pockets, bags, prams or clothing. Detected from body movement in real time, with the video clip attached to the alert.

Aggression towards staff

Physical confrontation, lunges and violent movement raise the highest-priority alert to every staff device and the video wall simultaneously.

Ban-list face recognition

Faces on your watchlist are matched as they enter, with the enrolment photo and ban reason shown to staff. Matching runs on the box in your store; biometric data never leaves the building.

After-hours intrusion

Outside opening hours the store arms itself on a schedule (or a tap). Any person detected inside triggers a top-severity alert with a full clip, escalating from push to SMS if unacknowledged.

Self-learning accuracy

Staff confirm or reject every alert in one tap. Those judgements retrain the models centrally and improved versions roll out to your box automatically, so the system gets sharper the longer you run it.

Camera tamper & health

A camera knocked askew, covered or unplugged raises its own alert. Box health (disk, GPU, per-camera status) is monitored around the clock.

Response

Detection is worthless without a fast path to a human.

Staff alerts in under 4 seconds

Snapshot, camera name, threat type and confidence, pushed to staff phones. On store wifi the alert is delivered locally in under a second, and it works even with the internet down.

Staff panic button

One press raises an aggression alert to every device and the wall. Because it rides the same rails as AI alerts, it needs no extra hardware.

Live video wall

A purpose-built wall app for the back office: camera grid, click-to-focus, alarm pane, instant rewind and multi-camera synchronised scrubbing.

Remote live view

Check any camera from home in the portal or the mobile app. Video streams from your box on demand; nothing is parked in the cloud.

In-store deterrence screen

Any HDMI screen becomes a public monitor: live mosaic plus an 'AI monitoring active' notice, with an optional full-screen flash when an alert fires.

Evidence & the ban list

From alert to airtight incident file in a few taps.

One-tap incidents

Promote any alert to an incident: evidence clips attach automatically and are hashed on capture. Add notes, timeline entries and outcomes as it develops.

HD evidence fetch

Your NVR keeps recording full-resolution video as it always has. Incidents automatically pull the matching HD clip from it, so court-grade footage is one click away.

Watermarked export & share links

Export watermarked, hash-verified clips, or send police an expiring, PIN-protected link. Every access is logged.

Enrol from the incident

Pick the best face frames from the evidence and create a ban-list entry on the spot, with the evidence requirement already satisfied.

Governed sharing scopes

Keep your list private, share across your own branches, or join the vetted cross-retailer network. Entries expire after 12 months and carry an appeals workflow and full audit log.

Ownership

What it's like to run, week to week.

Weekly loss report

Incidents by type and time of day, staff response times, confirmed-theft value, banned-person entry attempts and camera uptime, emailed every Monday, per store and rolled up.

Multi-store overview

Owners see today's alerts, response stats and arming state across every branch from one phone screen.

Privacy masking zones

Draw polygons over neighbouring property or till screens: those pixels are excluded from detection and blurred in every export.

Fits your existing kit

Hikvision, Dahua and UniFi Protect native integrations plus generic ONVIF/RTSP. The box enumerates your NVR channels automatically.

Managed updates

Detection improvements ship to a canary group first, then the fleet. No site visits, no manual patching.

The alert, as your staff see it

No control room required. The phone in their pocket shows who, where and what; the confirm/reject that keeps the AI learning takes one tap.

See it running on your own cameras

Book a demo and we'll walk a live store, trigger real alerts, and size the right box for your camera count.